Email error

[lovue]

Hello,

My customers are not getting their order summary email after purchasing from my website. Here are the logs from my server:

2025-04-14 16:19:42 - AMail. transport: Symfony\Component\Mailer\Transport\SendmailTransport: Call to undefined function Symfony\Component\Mailer\Transport\Smtp\Stream\proc_open()
2025-04-14 16:28:34 - AMail. transport: Symfony\Component\Mailer\Transport\SendmailTransport: Call to undefined function Symfony\Component\Mailer\Transport\Smtp\Stream\proc_open()
2025-04-14 16:28:35 - AMail. transport: Symfony\Component\Mailer\Transport\SendmailTransport: Call to undefined function Symfony\Component\Mailer\Transport\Smtp\Stream\proc_open()

Email functionality was working after upgrading Abantecart to v1.4.1 but today is when we noticed the errors.

[abolabo]

Hello,

My customers are not getting their order summary email after purchasing from my website. Here are the logs from my server:

2025-04-14 16:19:42 - AMail. transport: Symfony\Component\Mailer\Transport\SendmailTransport: Call to undefined function Symfony\Component\Mailer\Transport\Smtp\Stream\proc_open()
2025-04-14 16:28:34 - AMail. transport: Symfony\Component\Mailer\Transport\SendmailTransport: Call to undefined function Symfony\Component\Mailer\Transport\Smtp\Stream\proc_open()
2025-04-14 16:28:35 - AMail. transport: Symfony\Component\Mailer\Transport\SendmailTransport: Call to undefined function Symfony\Component\Mailer\Transport\Smtp\Stream\proc_open()

Email functionality was working after upgrading Abantecart to v1.4.1 but today is when we noticed the errors.

please open admin->system->settings->system -> button phpinfo() at the heading,
then find directives disable_functions and sendmail_***
Please post them here with values.

+ what settings of mailer do you have, "Inner mailer", "smtp" or "config"?

[lovue]

disable_functions   exec,passthru,shell_exec,system   exec,passthru,shell_exec,system
sendmail_from   no value   no value
sendmail_path   /usr/sbin/sendmail -t -i   /usr/sbin/sendmail -t -i

The setting for mailer is inner mailer

Hello,

My customers are not getting their order summary email after purchasing from my website. Here are the logs from my server:

2025-04-14 16:19:42 - AMail. transport: Symfony\Component\Mailer\Transport\SendmailTransport: Call to undefined function Symfony\Component\Mailer\Transport\Smtp\Stream\proc_open()
2025-04-14 16:28:34 - AMail. transport: Symfony\Component\Mailer\Transport\SendmailTransport: Call to undefined function Symfony\Component\Mailer\Transport\Smtp\Stream\proc_open()
2025-04-14 16:28:35 - AMail. transport: Symfony\Component\Mailer\Transport\SendmailTransport: Call to undefined function Symfony\Component\Mailer\Transport\Smtp\Stream\proc_open()

Email functionality was working after upgrading Abantecart to v1.4.1 but today is when we noticed the errors.

please open admin->system->settings->system -> button phpinfo() at the heading,
then find directives disable_functions and sendmail_***
Please post them here with values.

+ what settings of mailer do you have, "Inner mailer", "smtp" or "config"?

[abolabo]

disable_functions   exec,passthru,shell_exec,system   exec,passthru,shell_exec,system
sendmail_from   no value   no value
sendmail_path   /usr/sbin/sendmail -t -i   /usr/sbin/sendmail -t -i

The setting for mailer is inner mailer

so wierd. I cannot to replicate this bug on my host with the same settings.
Can you help me with debugging?
Please replace your file public_html/core/lib/mail.php
with attached.  ( added trace in the error message ).
Then replicate the error and post error message here.
Thank you.

[lovue]

When I do an order status update and notifying the customer:

2025-04-16 8:09:51 - App Warning: AbanteCart core v.1.4.1 Resize image error. File: /home/fabulouspetsuppl/public_html/resources/image/2f/db/7.jpeg in /home/fabulouspetsuppl/public_html/core/engine/resources.php on line 368
2025-04-16 16:16:05 - AMail. transport: Symfony\Component\Mailer\Transport\SendmailTransport: Call to undefined function Symfony\Component\Mailer\Transport\Smtp\Stream\proc_open()
#0 /home/fabulouspetsuppl/public_html/vendor/symfony/mailer/Transport/SendmailTransport.php(115): Symfony\Component\Mailer\Transport\Smtp\Stream\ProcessStream->initialize()
#1 /home/fabulouspetsuppl/public_html/vendor/symfony/mailer/Transport/AbstractTransport.php(69): Symfony\Component\Mailer\Transport\SendmailTransport->doSend(Object(Symfony\Component\Mailer\SentMessage))
#2 /home/fabulouspetsuppl/public_html/vendor/symfony/mailer/Transport/SendmailTransport.php(78): Symfony\Component\Mailer\Transport\AbstractTransport->send(Object(Symfony\Component\Mime\Email), Object(Symfony\Component\Mailer\DelayedEnvelope))
#3 /home/fabulouspetsuppl/public_html/vendor/symfony/mailer/Mailer.php(38): Symfony\Component\Mailer\Transport\SendmailTransport->send(Object(Symfony\Component\Mime\Email), NULL)
#4 /home/fabulouspetsuppl/public_html/core/lib/mail.php(332): Symfony\Component\Mailer\Mailer->send(Object(Symfony\Component\Mime\Email))
#5 /home/fabulouspetsuppl/public_html/admin/model/sale/order.php(1185): AMail->send()
#6 /home/fabulouspetsuppl/public_html/admin/controller/pages/sale/order.php(1156): ModelSaleOrder->addOrderHistory('48', Array)
#7 /home/fabulouspetsuppl/public_html/core/engine/dispatcher.php(306): ControllerPagesSaleOrder->history()
#8 /home/fabulouspetsuppl/public_html/core/engine/dispatcher.php(341): ADispatcher->dispatch(Object(ControllerCommonPage))
#9 /home/fabulouspetsuppl/public_html/core/engine/page.php(110): ADispatcher->dispatch()
#10 /home/fabulouspetsuppl/public_html/core/engine/router.php(204): APage->build('common/page')
#11 /home/fabulouspetsuppl/public_html/core/engine/router.php(86): ARouter->route()
#12 /home/fabulouspetsuppl/public_html/index.php(101): ARouter->processRoute('sale/order/hist...')
#13 {main}
2025-04-16 16:16:05 - AMail. transport: Symfony\Component\Mailer\Transport\SendmailTransport: Call to undefined function Symfony\Component\Mailer\Transport\Smtp\Stream\proc_open()
#0 /home/fabulouspetsuppl/public_html/vendor/symfony/mailer/Transport/SendmailTransport.php(115): Symfony\Component\Mailer\Transport\Smtp\Stream\ProcessStream->initialize()
#1 /home/fabulouspetsuppl/public_html/vendor/symfony/mailer/Transport/AbstractTransport.php(69): Symfony\Component\Mailer\Transport\SendmailTransport->doSend(Object(Symfony\Component\Mailer\SentMessage))
#2 /home/fabulouspetsuppl/public_html/vendor/symfony/mailer/Transport/SendmailTransport.php(78): Symfony\Component\Mailer\Transport\AbstractTransport->send(Object(Symfony\Component\Mime\Email), Object(Symfony\Component\Mailer\DelayedEnvelope))
#3 /home/fabulouspetsuppl/public_html/vendor/symfony/mailer/Mailer.php(38): Symfony\Component\Mailer\Transport\SendmailTransport->send(Object(Symfony\Component\Mime\Email), NULL)
#4 /home/fabulouspetsuppl/public_html/core/lib/mail.php(332): Symfony\Component\Mailer\Mailer->send(Object(Symfony\Component\Mime\Email))
#5 /home/fabulouspetsuppl/public_html/core/lib/im.php(672): AMail->send(true)
#6 /home/fabulouspetsuppl/public_html/core/lib/im_manager.php(369): AMailIM->send('vue.vicky@gmail...', 'Fabulous Pet Su...', '', Array, Array)
#7 /home/fabulouspetsuppl/public_html/admin/model/sale/order.php(1217): AIMManager->sendToGuest('48', Array)
#8 /home/fabulouspetsuppl/public_html/admin/controller/pages/sale/order.php(1156): ModelSaleOrder->addOrderHistory('48', Array)
#9 /home/fabulouspetsuppl/public_html/core/engine/dispatcher.php(306): ControllerPagesSaleOrder->history()
#10 /home/fabulouspetsuppl/public_html/core/engine/dispatcher.php(341): ADispatcher->dispatch(Object(ControllerCommonPage))
#11 /home/fabulouspetsuppl/public_html/core/engine/page.php(110): ADispatcher->dispatch()
#12 /home/fabulouspetsuppl/public_html/core/engine/router.php(204): APage->build('common/page')
#13 /home/fabulouspetsuppl/public_html/core/engine/router.php(86): ARouter->route()
#14 /home/fabulouspetsuppl/public_html/index.php(101): ARouter->processRoute('sale/order/hist...')
#15 {main}

When I try to send an email to a single customer:

2025-04-16 16:56:37 - App Error: AbanteCart core v.1.4.1 AMail Errors: Call to undefined function Symfony\Component\Mailer\Transport\Smtp\Stream\proc_open()
#0 /home/fabulouspetsuppl/public_html/vendor/symfony/mailer/Transport/SendmailTransport.php(115): Symfony\Component\Mailer\Transport\Smtp\Stream\ProcessStream->initialize()
#1 /home/fabulouspetsuppl/public_html/vendor/symfony/mailer/Transport/AbstractTransport.php(69): Symfony\Component\Mailer\Transport\SendmailTransport->doSend(Object(Symfony\Component\Mailer\SentMessage))
#2 /home/fabulouspetsuppl/public_html/vendor/symfony/mailer/Transport/SendmailTransport.php(78): Symfony\Component\Mailer\Transport\AbstractTransport->send(Object(Symfony\Component\Mime\Email), Object(Symfony\Component\Mailer\DelayedEnvelope))
#3 /home/fabulouspetsuppl/public_html/vendor/symfony/mailer/Mailer.php(38): Symfony\Component\Mailer\Transport\SendmailTransport->send(Object(Symfony\Component\Mime\Email), NULL)
#4 /home/fabulouspetsuppl/public_html/core/lib/mail.php(332): Symfony\Component\Mailer\Mailer->send(Object(Symfony\Component\Mime\Email))
#5 /home/fabulouspetsuppl/public_html/admin/controller/task/sale/contact.php(256): AMail->send()
#6 /home/fabulouspetsuppl/public_html/admin/controller/task/sale/contact.php(162): ControllerTaskSaleContact->_send_email('mouafeng@gmail....', Array)
#7 /home/fabulouspetsuppl/public_html/admin/controller/task/sale/contact.php(74): ControllerTaskSaleContact->_send(174, 34086)
#8 /home/fabulouspetsuppl/public_html/core/engine/dispatcher.php(306): ControllerTaskSaleContact->sendEmail(174, 34086, Array)
#9 /home/fabulouspetsuppl/public_html/core/engine/dispatcher.php(202): ADispatcher->dispatch('')
#10 /home/fabulouspetsuppl/public_html/core/lib/task_manager.php(250): ADispatcher->dispatchGetOutput()
#11 /home/fabulouspetsuppl/public_html/task.php(115): ATaskManager->runStep(Array)
#12 {main}
Trace:
#0 /home/fabulouspetsuppl/public_html/admin/controller/task/sale/contact.php on line 259
#1 /home/fabulouspetsuppl/public_html/admin/controller/task/sale/contact.php on line 162
#2 /home/fabulouspetsuppl/public_html/admin/controller/task/sale/contact.php on line 74
#3 /home/fabulouspetsuppl/public_html/core/engine/dispatcher.php on line 306
#4 /home/fabulouspetsuppl/public_html/core/engine/dispatcher.php on line 202

disable_functions   exec,passthru,shell_exec,system   exec,passthru,shell_exec,system
sendmail_from   no value   no value
sendmail_path   /usr/sbin/sendmail -t -i   /usr/sbin/sendmail -t -i

The setting for mailer is inner mailer

so wierd. I cannot to replicate this bug on my host with the same settings.
Can you help me with debugging?
Please replace your file public_html/core/lib/mail.php
with attached.  ( added trace in the error message ).
Then replicate the error and post error message here.
Thank you.

[abolabo]

You should to ask your hosting provider why they disabled function proc_open() on your host.  Some hosting providers do that by security reasons.
Or ask them how to enable it via cPanel.
Also you can try to setup dsn inside your system/config.php file and change mailer setting on admin-side to "take from config"

Code Select Expand


// details about allowed DSN settings  https://symfony.com/doc/6.0/mailer.html#transport-setup
const MAILER = [
    //'dsn' => null,
    // OR
    'protocol' => 'smtp', // or ses+smtp, gmail+smtp, mandrill+smtp, mailgun+smtp, mailjet+smtp, postmark+smtp, sendgrid+smtp, sendinblue+smtp, ohmysmtp+smtp
    //we use "username" also as ID, KEY, API_TOKEN, ACCESS_KEY
    'username' => 'merchant@yourdomain.com',
    'password' => '****super-secret-password****',
    'host'     => 'your-hostname',
    'port'     => 465 //or 587 etc
];