Delivery addresses and rates need to be added to the orders

Started by CC-Don, September 19, 2025, 03:19:24 PM

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CC-Don

We are a gifting biz and we have customers who order gifts from us to be delivered to others at their receiving address. We need this reflected in our order forms to process. Also we have set delivery options and applicable rates but they come up only on the order form as it is and the delivery charges aren't being added to the product prices. Your help will be very much appreciated.

Basara

Hello.
When a customer orders as a guest (without registering an account), they are asked to enter an address during checkout, and this information is reflected in the order and the invoice.

For registered customers, during checkout they can select an existing address or add a new one. When adding a new address in their account, they can also enter another recipient's name. This way, both billing and delivery addresses can be managed separately.

If this is not working in your case, please provide a screenshot or a short screen recording and explain the issue in more detail so we can help troubleshoot further.

Regarding your note about delivery options:

"Also we have set delivery options and applicable rates but they come up only on the order form"

This is expected behavior. Delivery charges are shown at the checkout step because rates depend on the delivery address, and different customers may have different shipping locations and applicable rates.

CC-Don

We do not wish for customers to be compelled to register but rather have the option to proceed as guests. This option does not seem available as when continuing they are asked to complete their identity information and not seemingly permitted to simply proceed with their order. Additionally, We offer five(5) order delivery zones each of which include specific cities however when we pursue a mock order and indicate one of the cities in the order, it doesn't seem to appear in the initial order information hence we cannot finish the order. Furthermore, the prescribed and applicable taxes do not appear in the initial order information. Neither does the ordered item appear the cart. Unsure how to correct this?

Basara

Hello.
Quick question first: did you (or your developer) modify any core files, install a custom checkout/theme? This can change how the guest path and address fields behave.

About guest checkout:
Even when "Allow guest checkout" is enabled (System → Settings → Checkout), the checkout will still ask for basic identity/address details. That's expected because:
- Taxes are calculated from the address (Country + State/Region via Locations).
- Most payment gateways require name, country, state and postcode/ZIP for fraud checks (AVS) and risk scoring.
- Delivery/shipping methods need a destination address to calculate rates and show eligible options.

If your goal is to NOT ask for any customer info during checkout but still show some taxes and allow order completion, this requires custom development. A developer would need to rebuild the checkout form to skip those fields and hard-code delivery and tax logic to work without an address. This is technically possible because AbanteCart is open source, you can modify anything on your server.

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