UPS displays all options instead of ground only. FedEX doesn't work either, HELP

[bsmith40]

I ship chemical products and can only ship ground. UPS extension displays all options which beyond ground would be air. All are turned off except for ground in admin.

We struggled for last 6 days because Fedex module inflates cost as if each item is a new package. So got set up with UPS and it doesn't work properly either.

NEED HELP PLEASE.

[Basara]

Hi.

Are you sure your products can be shipped ground with UPS?
Anyway we need more details:
product weight and dimentions
ship from and ship to addresses
and UPS extension settings

[bsmith40]

Yes, 2 decade Chemical goods shipper

Also cart will not display UPS and Fedex, only one or the other. Auto select is off.

Example shipment: 7x7x12,  5 lbs
from: 2301 N. Skeeter Terrace, Hernando FL 34442
To: 1345 N. Combee Rd. Lakeland, FL 33823

I'll attach some screen pics of the UPS

[bsmith40]

See screen shots
 Thanks

[Basara]

Hello.

  UPS work for me with same settings
AbanteCart v1.2.2
UPS extension v 1.0.1

[bsmith40]

Hi Basara,

So yours will not show the other options besides ground if they are turned off? 
I have all oprtions turned off but ground and they all show. IF customer picks 2nd day or overnight etc then I will have call, explain and do a refund. I can only ship ground.

[Basara]

Hi Basara,

So yours will not show the other options besides ground if they are turned off? 
I have all oprtions turned off but ground and they all show. IF customer picks 2nd day or overnight etc then I will have call, explain and do a refund. I can only ship ground.

Yes, On my side it show only turned ON shipping options. So I can suggest the next steps:
1. make sure your UPS extension version is latest 1.0.1
2. Disable UPS extension.
3. Clear AbanteCart cache in admin
4. Enable UPS extension
5. Retype/reselect all UPS setting and save with bottom's SAVE button! (not quick save)
6. Clear AbanteCart cache in admin
6. check if issue gone 

[Gordon Taylor]

have you cleared your cache in the admin panel again?

[bsmith40]

Ok did all of the above. Yes 1.0.1   Stays the same....All shipping options available even though turned off

[bsmith40]

I have Cart 1.2.0

Tried updating to 1.2.1 manually since the automatics don't work to see if shipping fixed.
But it just overwrote all files and comes up as a new cart. Don't understand the last part about the upgrade.sql file or where it is?

[Basara]

I have Cart 1.2.0

Tried updating to 1.2.1 manually since the automatics don't work to see if shipping fixed.
But it just overwrote all files and comes up as a new cart. Don't understand the last part about the upgrade.sql file or where it is?

Read http://www.abantecart.com/ecommerce-documentation/user-manual/installation/core-upgrade#Install_manually
upgrade.sql inside upgrade archive 

Please backup!

[bsmith40]

Someone should create a tutorial for low tech guys on the manual upgrade instructions.

BTW I have have the ground only option now for UPS.
To get it, I had to turn OFF ground option and turn ON all the other options which actually turn OFF all other options.
Backwards works I guess