Customer Order Update Email not populating with details.

[ixl]

Hi,

I am using Novator, AbanteCart Version 1.4.2

Could someone advise what might be wrong with the email that end customer gets with regards to order updates?

In the Order, you can set a status, add a comment and set to notify the customer.  But the email the customer gets is just black, the template isnt populating and its not posting the comment or order data.

Could anyone help please?

[ixl]

Here are the screens in question...

[ixl]

Hi, Anyone able to help at all please?  Thanks.

[Basara]

Hello, 
It looks like there might be a typo or an unclosed tag in your email templates. This can cause the default values to appear instead. Please review the demo to get default email template code https://www.abantecart.com/shopping-cart-demo

[ixl]

Thanks for tbe info.

I will look into.

For the record, these are not my templates. These were the defaults.

I was just sharing the exact parts in question.

[ixl]

Hi,

Just to advise, the code was different.  (Not changed by me, so must of been inherited from an earlier release and maybe not changed from the incremental updates).

The working Code is below if it helps anyone else:

HTML BODY SECTION:

Code Select Expand

Order:  {{ order_id }} <br/>
Date added: {{ order_date_added }} <br/>
Order status: {{ order_status }} <br/>
Invoice: {{ invoice }}<br/>
<br/>

Comment:<br/>
{{{ comment }}}<br/>

<br/>

Please reply to this email if you have any questions.

Thanks Basara for your pointer! 

[Basara]

Thanks for sharing your solution.