AbanteCart Version 1.4.3 - Novator - Emails From Send Mail... ?

[ixl]

Hi,

I am using Novator, AbanteCart Version 1.4.3

Could someone advise what might be wrong with regards to sending from the admin pane, an email, using the "Send Mail" feature.

The emails are sent fine to end customers for orders and order updates but the manual email "Send Mail" feature reports of an error when sending...

(Connection error occurred. HTTP-status:403)

I cannot quite fathom what could be wrong if the other emails are working fine?

Could anyone help please?

[Basara]

Hello.
Try disabling ModSecurity and check AbanteCart + webserver logs for the blocked request

[ixl]

Hello.
Try disabling ModSecurity and check AbanteCart + webserver logs for the blocked request

Thanks I will and report back.

This was working previously but I have a suspicion that the recent updates may have affected it. Its the only thing thats changed.

Ill let you know.

Thanks for the heads up.

[ixl]

Hello.
Try disabling ModSecurity and check AbanteCart + webserver logs for the blocked request

I think I may need some more help on this if possible please.

Firstly, "log errors" is enabled (and always has been) but in "System > Logs" there are no errors reported.

Secondly, I cannot find an area or section for "ModSecurity" ?

Seems odd that the order emails work and manual order update emails, but not the manual email to customers.

[Basara]

Hello.
What is your Mail Protocol in setting? https://abantecart.atlassian.net/wiki/spaces/AD/pages/7372837/Mail+Settings

[ixl]

Its just the most basic SMTP.  Password double checked as well.

I have found that there appears to be an issue authenitcating.  I would of picked this up sooner if the Abante site checked when you save per line in the setup but it doesnt.  It only checks if you use the main save at the bottom of the page.  So this error comes up when saving:

Mailer Validation Error: Failed to authenticate on SMTP server with username "xxxx@mydomain.com" using the following authenticators: "LOGIN", "PLAIN". Authenticator "LOGIN" returned "Expected response code "235" but got code "535", with message "535 Incorrect authentication data".". Authenticator "PLAIN" returned "Expected response code "235" but got code "535", with message "535 Incorrect authentication data".".

I also get this email which confuses me more:  ( I have omitted the email addresses)

From:
Sent: 21 December 2025 07:25
To:
Subject: Your store mailer validation email

If you're reading this, it means the mail-sending feature in your store is working.


Incoming Server:    mail.domain.com
IMAP Port: 993 POP3 Port: 995
Outgoing Server:    mail.domain.com
SMTP Port: 465
IMAP, POP3, and SMTP require authentication.



Thanks for any help, it is appreciated.

[Basara]

Hello.
The error simply means your mail server (SMTP) is rejecting the credentials and/or the host/port combination, so authentication is failing.

The fact that you still receive the test email does not mean SMTP authentication is working. On shared hosting, this is most likely caused by the hosting mail server falling back to local delivery, especially when the message is sent to an email address on the same domain as the store.

To resolve this, you need to contact your hosting/email provider and ask them for the correct, fully working SMTP settings

[ixl]

Just to advise, I have checked several things over the weekend and I cannot fathom out the issue.

It seems that regardless of which email setting I try to use, it fails for the "Customer Email" feature.

The strange things are that:

1, I can successfully apply the credentials in the first instance (for SMTP) and I do not get an error.  I then receive a email stating my email config is working.    However I still cannot send an email.    However if I save the email setup beyond the first attempt, i then get the forementioned errors.

2, Regardless of the errors above, emails seem to work for :

 Notifying new customers for new accounts and their activation
 Order Notification emails to both customer and the admin
 Emails for order updates to the customer.

The issue seems be around the SMTP manual email feature where I should be able to send an email to customers.

Kind of frustrating to be honest.

If anyone has any info on this it would be appreciated.

I have provided the correct smtp settings above...

Could it be that abante doesn't like non ssl?

Also, if i try and use the other non smtp options for mail. I get similar errors, so something doesn't seem right.

For example if I set to use "inner email" I get immediate errors when I save starting off with this..

 
Home/Settings

Mailer Validation Error: Call to undefined function Symfony\Component\Mailer\

So I dont think its directly smtp.

Further, if its rejecting the credentials then why do i still receive the notification stating the email setup is working immediately after I set them?

I'll discuss with my host but the above seems to suggest something else isn't right to me.

Thanks for your input mate.

[ixl]

I have just done a fresh separate install and the emailing works with the same settings I set above so as I say, i think something is breaking between updates as this initially worked.